Practice Charter

Read our Statement of Purpose

Our approach to your healthcare

The Partners, Dr Jenny Layton-Henry, Dr Kanwar and all the members of the health care team are committed to providing a comprehensive and caring service for their patients. The compact size of the practice ensures a personal and friendly service. We dispense at both our main and branch surgeries, which are fully computerised and have well established nursing, admin and primary health care teams.
The practice is situated in an expanding area with a list size at present of 5400 patients. We were approved as a training practice in 1995 and accept Medical Students and Registrars.
We believe our practice is still small enough to be friendly and offering a personal service to our patients. We tend to know our patients on a name basis. We would aim to offer our Registrarsand Students a similarly friendly welcome and enjoyably educational time in the 'Wilds of South Warwickshire'.

Patient's rights and responsibilities

As a patient you have the right to: a) be registered with a named doctor b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent) c) receive emergency care d) receive appropriate drugs and medicines e) be referred for specialist or second opinion if they and GP agrees f) see your medical records or a copy, subject to certain laws g) know that by law, everyone working for the NHS must keep the contents of your medical records private. With this rights come responsibilities for the public. That means being: a) courteous to staff at all times b) as prompt as possible for all appointments c) responsible for cancelling appointments in adequate time.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. You have the right to withdraw your consent to information being shared.

As soon as you register elsewhere, the local Health Authority in that area will request your medical records from the Health Authority local to your previous GP Surgery.  For confidentiality, your medical record is then sealed and returned via a courier to the local Health Authority who will then forward it to your new surgery.

Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Change of patient's personal details

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible by completing one of our change of address forms so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.